K Sera Creations is committed to producing and providing quality products to our customers. You can choose between a refund, exchange where goods are faulty, have been wrongly described, are different to that which was viewed and ordered. Please retain your receipt.
We make sure to check that all goods are in premium condition, and chances of receiving faulty goods at time of despatch are small. To return products to K Sera Creations please affix postage to your package, include your receipt and send it to the postal address shown on your invoice. Unfortunately your postage charges on returns are not refundable.
With any purchase without an inherent flaw, please choose carefully as we do not give refunds if you simply change your mind, or make a wrong decision. Please choose carefully when selecting quilts because there is no exchange on these items due to health reasons. Returns by mail may take two weeks minimum to process and notification will be by email. The above policy is not intended to override or limit your statutory rights in any way.
Changing orders once you have bought items?
Payments for online orders are made through a secure processing site - because we don't retain your credit card details, existing orders cannot be modified.